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After-Sales Support

WE'RE WITH
YOU ALWAYS

Technical support, maintenance plans, warranty information and self-help resources — Asetra is committed to your system's long-term performance.

Get Help Now

How can we
help you?

Call Support

Speak directly with a certified technician. Available Monday–Friday, 8 AM–6 PM EAT.

+254 717 876 812

WhatsApp Support

Send photos, videos and descriptions of your issue directly via WhatsApp for faster diagnosis.

Chat on WhatsApp

Email Support

For non-urgent queries, documentation requests or warranty claims. We reply within 1 business day.

Email Support
Maintenance Plans

Protect your
investment.

All Asetra maintenance plans include scheduled preventive visits, priority support access and discounted repair rates.

Essential

Basic annual cover for smaller residential or single-system installations.

  • 1 preventive maintenance visit per year
  • Business hours phone support
  • 48-hour response time
  • 10% discount on parts
  • System health report
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Most Popular
Professional

Comprehensive cover for multi-system homes and commercial properties.

  • 2 preventive maintenance visits per year
  • Priority phone & WhatsApp support
  • 24-hour response time
  • 20% discount on parts & labour
  • Firmware & software updates
  • Annual system audit report
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Enterprise

Full-service SLA cover for hotels, offices and large-scale deployments.

  • Quarterly preventive maintenance visits
  • 24/7 dedicated support line
  • 4-hour on-site response SLA
  • Parts & labour included
  • Dedicated account manager
  • System expansion consultancy
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Warranty

Built to last.
Backed by warranty.

All products supplied and installed by Asetra come with manufacturer warranty, plus Asetra's installation workmanship guarantee.

  • 1–3 year product warranty (manufacturer dependent)
  • 12 months Asetra workmanship guarantee on all installations
  • Warranty claims handled directly by Asetra — no manufacturer runaround
  • Extended warranty available on all products
Register Your System

Submit a Warranty Claim

✓ Warranty claim received. We'll contact you within 1 business day.
Knowledge Base

Frequently Asked
Questions.

This depends on the complexity of the project. A single-room security installation may take 1–2 days, while a full smart home integration across a large property can take 2–4 weeks. We provide a detailed project timeline during the design phase so you always know what to expect.
Yes. Asetra provides remote technical support nationwide. For on-site support outside Nairobi, we have partner engineers in Mombasa, Kisumu and other major centres. Travel charges may apply for on-site visits outside Nairobi — contact us for details.
Absolutely. All Asetra systems are designed with scalability in mind. We use open-protocol platforms and modular architectures so you can add devices, expand zones or integrate new technologies at any time without replacing your existing infrastructure.
Critical systems such as security cameras, access control and intercoms include UPS (Uninterruptible Power Supply) backup as standard. If you have an Asetra solar and battery storage system, your entire smart home can continue operating normally through extended outages.
Yes. All Asetra smart home and security systems include remote access via dedicated mobile apps. You can view live camera feeds, arm/disarm your alarm, adjust lighting and climate, and receive real-time alerts from anywhere in the world — as long as you have an internet connection.
Yes. Every installation includes a comprehensive handover session where our technicians walk you through the operation of every system. For larger commercial deployments, we provide formal staff training programmes. We also provide user manuals and video tutorials for all installed systems.
You can reach our support team by phone (+254 717 876 812), WhatsApp (same number), or email (support@asetracomms.co.ke). For fastest response, WhatsApp is recommended as you can send photos or videos of the issue directly to our technicians.
Still Need Help?

Our technical team is ready to assist. Contact us by phone, WhatsApp or email.

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